Diwali falls on 8 November 2026. For a small online store, the week before can bring three or four times the usual orders — with the same two or three people. A simple plan keeps everyone calm. Here is how to handle Diwali week orders with a small team.
1. Give everyone one job
- Orders and messages: one person checks new orders and answers customers.
- Packing: one or two people pick and pack.
- Dispatch: one person books pickups, prints labels and hands over parcels.
When everyone does everything, things get missed.
2. Set up a packing station
Keep boxes, tape, filler, labels, thank-you cards and a scale on one table. Pre-fold boxes for your best sellers. A tidy station can double packing speed.
3. Follow a daily rhythm
- Morning: download yesterday evening's and overnight orders, and pack them first.
- Before noon: book courier pickups.
- Afternoon: pack the morning's orders; hand over to the courier.
- Evening: answer messages, update stock, plan tomorrow.
4. Ready replies for common questions
Write short answers in advance for "Where is my order?", "Can I change my address?" and "Will it arrive before Diwali?" Copy, adjust the name and order number, send. It saves hours.
5. Be clear about cut-off dates
Tell buyers the last order date for delivery before Diwali in each region. After that, say clearly that new orders will arrive after the festival.
6. Update stock often
Mark items out of stock the moment they finish. Selling something you can't send creates angry customers in the busiest week.
7. Handle problems calmly
Some parcels will be late; some items will run out. Tell customers early and offer a choice — wait, swap or refund. Quick, honest updates prevent bad reviews.
8. Look after your team
Long days lead to mistakes. Plan meals and short breaks, and don't skip sleep. A tired packer sends the wrong item.
After Diwali
Note what went well and what didn't — slow steps, missing materials, common questions. Fix them before the wedding season and next Diwali.
Our online stores show every order and its payment status in one admin panel, let you update stock from your phone, and on Pro and Elite, book courier pickups through Shiprocket. See online store plans or read how to set your Diwali last order date.
FAQs
How should a small team split work in Diwali week?
Give each person one job — orders and messages, packing, or dispatch — so nothing gets missed.
What is a packing station?
One table with boxes, tape, filler, labels, cards and a scale, so packing is fast and consistent.
How do I save time on customer questions?
Write ready replies for common questions and adjust the name and order number before sending.
What should I do if an item runs out?
Mark it out of stock immediately, tell affected customers early and offer to wait, swap or refund.
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