A birthday cake with the wrong name on it is a disaster. Bakeries juggle flavours, sizes, messages and times every day. Clear WhatsApp messages keep every order right — and the customer happy.

1. Order confirmation

"Order confirmed: 1 kg chocolate truffle cake, message 'Happy Birthday Aarav', pickup Saturday 5 pm. Total ₹950. Order no. 772."

Ask the customer to check the spelling of the name before you start.

2. Design approval

"Here is a sketch of your cake design. Reply OK to approve, or tell us what to change by Thursday evening."

3. Advance payment

"To confirm a custom cake, please pay a ₹500 advance by UPI. The balance can be paid at pickup."

4. Ready for pickup

"Your cake is ready! Please collect it by 6 pm. Keep it flat in the car and away from the sun."

5. Delivery update

"Your cake is out for delivery and will reach in about 30 minutes. Please keep someone at home to receive it."

6. Christmas and New Year pre-booking

"Plum cakes and Christmas hampers are now open for pre-booking. Order by 20 December for delivery before Christmas."

7. Thank you and review

"Hope the party was lovely! If you enjoyed the cake, a quick review helps us a lot: [link]"

Tips

  • Repeat every detail — flavour, weight, message, date, time — in the confirmation.
  • Mention eggless or egg clearly.
  • Take an advance on custom and large orders.
  • Message only customers who ordered or agreed.

For busy bakeries

In December and on festival days, orders pour in faster than anyone can type. With the WhatsApp Business API, confirmations and pickup alerts go out as approved templates from one number, and the whole counter team works from one shared inbox. See WhatsApp for restaurants and cloud kitchens or our plans from ₹790 a month.

FAQs

What should a cake order confirmation include?

Flavour, weight, egg or eggless, the message on the cake, date, time and total.

Should bakeries take an advance?

Yes, for custom and large orders, by UPI before starting.

When should Christmas orders open?

Early in December, with a clear last date for pre-booking.

Can counter staff share one number?

Yes. With the WhatsApp Business API, staff share one business number and inbox.

Tags: WhatsApp Business API Bakery Food Templates

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About Sonali Sinha

Founder, Instacode.in — Software entrepreneur based in Indore. 8+ years building production web apps, algo trading systems, and ecommerce platforms for Indian SMBs and global clients. Writes simple, hype-free guides for Indian developers and traders.

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