WhatsApp Business API in Gurugram (Gurgaon)

D2C brands: order updates that cut support tickets

Many skincare, fashion and food brands run from offices around Golf Course Road and Sohna Road. Most of their support messages ask the same thing: where is my order?

On Pro, your store sends order confirmed, shipped and out-for-delivery messages through the API automatically. Customers stop asking, and the support team handles real problems — size exchanges, damaged items — in a shared inbox.

For cash-on-delivery orders, a confirmation message before dispatch lets buyers confirm or cancel, which cuts returned parcels.

Real estate on the expressways

New projects along Dwarka Expressway, Golf Course Extension and Sohna Road generate heavy ad spend. Leads arrive on WhatsApp at all hours.

On Pro, a chat flow greets each lead and asks budget, configuration and preferred sector with buttons. The sales team opens a sorted lead the next morning. Site visit reminders and brochure videos go from the media library.

Factories in Udyog Vihar and Manesar

Auto parts, garment exporters and electronics units here supply companies across India and abroad. Their WhatsApp is full of dispatch questions, price updates and payment follow-ups.

Send dispatch details — invoice, transporter, docket number — as soon as goods leave. On Pro, your ERP can send them automatically. Price changes go to all dealers as one campaign, and payment reminders carry a UPI or bank link.

Offices, clinics and services in the city

Gurugram's service businesses — clinics, salons, gyms, coworking spaces, schools — use the API for reminders and renewals. An appointment reminder the evening before cuts no-shows. A membership renewal message fifteen days before expiry keeps members.

The Growth bot answers timings, prices and locations at night, and the team handles the rest in the morning.

Many of these customers work long office hours and reply late at night. A quick automatic answer, followed by a real reply in the morning, keeps them from booking with the next place on Google Maps.

Built for teams that already have software

Many Gurugram companies already run a CRM, an ERP or a custom app. The API fits in: your software sends approved templates, and webhooks send replies and delivery events back to your system.

There are no one-click connectors; your developer connects once, using the API documentation. After that, messages go out without anyone typing.

A first month for a Gurugram brand

Week one: connect the number, add two or three team members, and write your order and delivery templates. Week two: add the COD confirmation and a simple welcome message with your top links. Week three: import past buyers who opted in, sorted by product and city.

Week four: send one useful campaign — a restock, a new launch or a care guide — and look at the report. Most brands learn more from that first report than from a month of guessing. Keep what worked, drop what did not, and plan the next month the same way.

What the platform does not do

It is not a CRM, ERP or helpdesk — it sends messages and gives you a shared inbox. There is no catalogue or cart inside WhatsApp and no payment in the chat. The bot is rule-based, not AI. Messages go only to opted-in contacts, and Meta's tiers apply to every business.

Plans, and setup

₹790 Starter, ₹990 Growth, ₹1,290 Pro — monthly, no setup fee. Brands and companies connecting their own systems choose Pro. See the plans page and API integration.

We set up Gurugram accounts over a call from Indore. See also WhatsApp for D2C brands and ecommerce website development in Gurugram.